“After debating a new air conditioner unit in order to comply with the time frame to get the rebates and looking closely at a 13.5, and a 15, I choose the 14 seer 3 ton heat pump as it nearer matched my budget and my needs. I was replacing a 10 seer 4 ton air condition for my small house of 950 to 1050 square feet. A 4 ton did not seem to be needed for this size of a house.
The new heat pump was purchased and installed a few days later. Less than a month passed and we were hit by a major storm that included hail the size of golf balls and bigger. The entire roof was damages, three skylights broken out, and damage done to the louvers and pipes of the heat pump, plus a few dents in the top of the unit. My insurance adjuster told me that I must call the company to fix the heat pump since it was so new. When I checked the paperwork on the new heat pump I noticed that a 13.5 seer heat pump was installed and not the 14 seer listed on my original order.
I contacted Precision Air and Heat customer service. They determined that I thought that I had bought a 14 seer unit but the model number on the order was for a 13.5, so a 13.5 seer unit was delivered and installed. The 13.5 seer unit does not qualify for a rebate, although I did not know how that at the time that I was exchanging my older unit for a newer one.
The installation manager of Precision Air and Heat came out and said that they would replace the 13.5 seer for a 14 seer and would take care of the paper work necessary for the rebates. He measured my house, the windows, the window screens, and skylights and a day later called me to tell me that my house must have a 4 ton unit in order to cool it efficiently during the hottest months of our Phoenix weather. The 4 ton unit was necessary because of the skylights. Precision Air and Heat would replace the 3.5 seer 3 ton unit for a 14 seer 4 ton unit, created a bigger air duct return, and the required thermostat needed to get the APS rebate.
I firmly believe that the “14 seer, 13.5 seer” error was a one of a kind error that was not the fault of anyone. The salesperson and I talked for an hour or more about the differences in a seer numbers and prices of the various models available. The sales person made numerous calls to another person who looked up model numbers and prices while we tried to get the 14 seer price to within my budget and to a price comparable to an estimate that I had received from another company.
Precision Air and Plumbing quickly took care of and accepted the loss for an unfortunate mistake and replaced the 13.5 4 ton unit for a 14 seer 4 ton unit as no extra cost to me. Everyone that I had contact with, the sale representative, the installers, the managers, customer service, and even crane operators were professional, courteous, and knowledgeable.
Thank you Precision Air and Plumbing!”
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I wanted to make sure my air conditioner was ready for summer. Fernando came out and made sure my unit was tip top. He was friendly, professional and not a sales man. Thanks Fernando!
Colin and Andrea were incredibly professional and knowledgeable. They did a great job representing the company. We will definitely contact them again for any HVAC needs that arise.
We woke up in the middle of the nite on memorial day to a hot house. I called precision at 6am and they were here before noon. Simple problem fixed, cool house. I love these guys!
Thank you Ray at Precision Air...the compressor on our AC went out last night and the house was HOT. This morning Ray was there to replace the compressor and had us feeling the cool air again in no time. Great customer service...quick response time and friendly from the first call until the repair was completed. Ray even offered to clean the filters! Thank you!!
I’m so glad I called Precision for my annual AC checkup!! Austin was professional, super friendly and answered all my questions. I’ve had more bad experiences with AC companies here in the valley than good ones. Precision Air will have all my hvac business going forward!! Thanks for being a reputable and honest company!!!
He did a great job; professional and knowledgeable! Kalin is the technician’s name and Precision Air and Plumbing should take a bow for hiring such an invaluable employee!!!
Precision Air is a company of integrity. I signed up with them August 1st, 2019 for their AC maintenance plan for 2 years... Someone from their office called me a week ago to set up their yearly maintenance visit. SO GRATEFUL.
Precision Air and Plumbing is a wonderful company to work with! They are very experienced and professional. They have helped us in our home for many years via a/c service and air duct cleaning.
It was time to replace our AC, and so our choice was Precision Air, as we've been with them for over 20 years. Teman & Julian did an excellent job on the installation today, arriving on time.