What to Look for in an AC Repair Contractor

Your air conditioner is one of the biggest investments you’ll ever make in your home. So when it stops working and needs a repair, make sure you take the time to find the right contractor for the job. Not every AC or HVAC technician is equal. Ensure you’re getting the service you need by learning what to look for in an AC repair contractor.

Licensed and Insured

Every state has its own licensing and insurance requirements. Some states require that your contractor continue to go through regular training and licensing updates to stay current in the field. The contractor that you hire should be able to provide you with proof of both, and proof that they meet the state’s regulations. Make sure you double-check with your state licensing board to be certain that what you are presented with is accurate.

Training and Certifications

One way to verify experience is to ask about any training or certifications. This may include training with a particular brand or manufacturer of air conditioner, which can help ensure that the contractor knows yours.

You can also ask if the technician is NATE certified. NATE stands for North American Technician Excellence, and is another form of certification that reflects that HVAC technicians have the type of training they need to do their jobs properly.


Another way to check on experience and make sure that your new contractor is up to the job is to request references from past customers. Your contractor should be able to provide you with three to five references to call. When you do call, be sure to ask specific questions like:

  • How satisfied were you with the work done?
  • Would you hire the technician again?
  • Did the technicians do the job in the timeframe recommended?
  • Was the quote accurate?
  • Did they clean up after themselves?

Thorough Estimates

Ideally, you should contact at least three technicians and have them give you a written estimate of the work that needs to be done. This can help ensure that you understand what will be done, and that you know what you are paying for. Look for a technician that can take the time to explain things and make a variety of recommendations, rather than simply offer you a flat price for the work.

Experience with Your System

It doesn’t matter how long a technician has been in business, or how good the references are if they’ve never worked on your type or brand of system before. Make sure that whomever you hire has experience with your particular system.

Written Guarantees

What happens if something goes wrong on the job, or the repair doesn’t hold up the way you were promised it would? Look for a technician that can give you written guarantees of the work. This may include warranties and/or workmanship guarantees. Don’t simply take their word on it; get the guarantee in writing.

Contractors should be confident in their work, which means that they should 100 percent guarantee the service that they perform. Any contractors that refuse to back up their work need to be avoided.

Find the Right Contractor

When you find the right contractor for the job, you should feel confident that your AC unit is in good hands. And while it can be tempting during a sudden summer breakdown to go with the first person that answers the phone, take the time to vet each contractor thoroughly before hiring. It could make the difference between a job well done, and a job done twice.

Precision October 31, 2017

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Testimonials & Reviews

See What Our Customers Have to Say

    • #
      Brett Walker

      I wanted to make sure my air conditioner was ready for summer. Fernando came out and made sure my unit was tip top. He was friendly, professional and not a sales man. Thanks Fernando!

    • #
      Jackie Barkenhagen

      Colin and Andrea were incredibly professional and knowledgeable. They did a great job representing the company. We will definitely contact them again for any HVAC needs that arise.

    • #
      Nick Corso

      We woke up in the middle of the nite on memorial day to a hot house. I called precision at 6am and they were here before noon. Simple problem fixed, cool house. I love these guys!

    • #
      Jeneen Piche

      Thank you Ray at Precision Air...the compressor on our AC went out last night and the house was HOT. This morning Ray was there to replace the compressor and had us feeling the cool air again in no time. Great customer service...quick response time and friendly from the first call until the repair was completed. Ray even offered to clean the filters! Thank you!!

    • #
      Cara Perlman

      I’m so glad I called Precision for my annual AC checkup!! Austin was professional, super friendly and answered all my questions. I’ve had more bad experiences with AC companies here in the valley than good ones. Precision Air will have all my hvac business going forward!! Thanks for being a reputable and honest company!!!

    • #
      Jeff Stanczak

      He did a great job; professional and knowledgeable! Kalin is the technician’s name and Precision Air and Plumbing should take a bow for hiring such an invaluable employee!!!

    • #
      Kingsley Evans

      Precision Air is a company of integrity. I signed up with them August 1st, 2019 for their AC maintenance plan for 2 years... Someone from their office called me a week ago to set up their yearly maintenance visit. SO GRATEFUL.

    • #
      Andrew Burkhart

      Precision Air and Plumbing is a wonderful company to work with! They are very experienced and professional. They have helped us in our home for many years via a/c service and air duct cleaning.

    • #
      David Topping

      It was time to replace our AC, and so our choice was Precision Air, as we've been with them for over 20 years. Teman & Julian did an excellent job on the installation today, arriving on time.

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Chandler, AZ 85225

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